Terms and Conditions of Booking

Terms & Conditions

For all bookings, the Lead Guest must complete and sign and return this Holiday Letting Agreement. The Lead Guest must be over 18 and authorised to make the booking and to accept these Booking Terms & Conditions on behalf of all persons staying at the property. The Lead Guest will be responsible for making all payments due. On receipt of documents from us you must advise us if anything appears to be incorrect. We regret that we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving any reason.


We require a deposit of 25% of the rental fee to be paid within 5 days of the booking. Should this not be received we reserve the right to cancel your booking. If booking within 8 weeks of your holiday start date then you must pay the full rental fee within 5 days of the booking.

Rental Payment

In order to confirm your booking we must have received your deposit payment and your acceptance of the Terms & Conditions either by post or email. If we do not receive these within 5 days of your verbal or email confirmation, then we are unable to guarantee that the property will subsequently be available. We must receive the balance of rental fee 8 weeks prior to the booking arrival date. If payment is not received by us in full and by the date given in our confirmation letter then we reserve the right to treat the booking as cancelled. In this case, cancellation charges as set out in the clause “Cancellation by you” will be applicable.

Bookings received 8 weeks or less before the booking arrival date must be paid in full.

Although we would not anticipate any costing errors on the confirmation notice, should there be an obviously incorrect price shown, then we will issue a new notice and will not be bound by the price shown on the incorrect notice.

A refundable deposit of £150.00 against breakages / damages etc payable at time of final payment.

All monies to be paid ideally by bank transfer or by arrangement by Paypal. Paypal may incur a small charge to cover paypal costs.

Your Contract

An actual booking comes into existence when your booking is confirmed by your receipt of a booking reference along with a confirmation email. This contract is governed by English Law. It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract or your holiday will be dealt with by the courts of England and Wales.

Cancellations – by you (lead guest)

You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the  date received by us. In the event of cancellation then the following charges become applicable:

Less than 2 weeks prior to arrival date – 100%of full cost

Between 2-4 weeks prior to arrival date – 90% of full cost

Between 4-8 weeks prior to arrival date – 75% of full cost

More than 8 weeks prior to arrival date – 25% of full cost

Cancellations – by us

It is extremely unlikely that we will have to make any changes to your property rental. However, very occasionally we  may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeue or for any reason that makes the property unfit for rental, you will have the choice of  cancelling the booking and accepting a full refund of all monies paid to us or agreeing an alternate date with us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.


It is the responsibility of the Guests to ensure that their personal possessions are insured. We cannot accept any liability for theft of, loss of or damage to personal possessions. We also recommend that guests arrange adequate travel insurance for cover in case of cancellation (see Cancellations).


We hope you don’t have any, but if you have a problem please let us know so we can sort it out.

Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write  to us within 14 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed this procedure.

Occupation of the property

Strictly no over occupation, only the named guests are permitted to use or stay in the property. You and your party must not exceed at any time the numbers of sleeping places (ie 6 plus cot). The hirer no to receive or entertain more than three visitors at any time without prior agreement of owner.

Visitors may not remain overnight and or sleep in or camp on premises. Strictly no hen or stag parties. The owners or our representatives have a right at all times to refuse access to the property for people who are not members of the party.

Directions + key collection

A Directions and Key Collection instructions will be sent to the booker on receipt of deposit payment.

Arrival / check-in time

This is from 16.00 Hrs / 4.00pm on the arrival day booked. We may be a little flexible on this, provided that there are no departures from the night prior. Please check with us within a few days of your arrival date and when possible we will be  happy to oblige.

Departure / check out time

This is by 10.00 Hrs / 10.00am on the departure day booked. We can be a little flexible on this, provided that there are no imminent new arrivals. Please check with us and when possible we will be happy to oblige.

Guest agrees with the Owner

1.Not to deface, make any alterations or additions to the interior or exterior of the Premises or to the decoration, fixtures or fittings and to cover the cost of any damage

2.To use the premises as a private holiday residence for up to 6 persons only and not for any other purposes whatsoever.

3.Not to do anything or permit anything to be done as a result of which any policy or insurance held by the Owners on the Premises may become void or voidable or subject to an increased rate of premium.

4.Not to do anything that might reasonably be considered to cause nuisance to the neighbouring properties or to cause any audible noise outside of the property between 10.30pm and 08.30am.

5.To permit the Owners or their agents access to the Premises to deal with any maintenance or security issues. We would only do this where absolutely necessary though by arrangement we will let you know if the gardener needs to cut the grass while you are occupying the property.

6.Not to smoke or permit smoking inside the Premises.

On completion of the letting period: The Guest agrees to leave the Premises and the furniture, in a clean and tidy state of repair.

Provisions and Declarations

1.If at any time during the letting period, the fee or any part of it is unpaid or any covenant by the Guest contained in the Agreement is broken or not performed or observed, it shall be lawful for the Owners or their Agent at any time thereafter to re-enter the Premises or any part thereof in the name of the whole and upon re-entry this Agreement shall absolutely determine but without prejudice the right of action of the Owners or their Agent in respect of any breach of any covenant contained in this Agreement.

2.This Agreement is made on the basis that the Premises are to be occupied by the Guest for a Holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guest acknowledges that this Agreement is not an assured tenancy and that no periodic tenancy will arise on the determination of the letting period.

3.As a holiday letting, this Agreement is an excluded Agreement for the purpose of the Protection from Eviction Act 1977.